The 14-Day Comfort Guarantee

What is the 14-day comfort guarantee?

Love It or Your Money Back. We get it — investing in your hair is a big deal, and the last thing you want is to be stuck with something that isn't you. We want your purchase to be totally stress-free. That's why we give you 14 days from the moment your package arrives to fall in love. If it's not a perfect match, send it back for a full refund or an easy exchange. No stress, just great hair.

Do I have to pay before my 14-day comfort guarantee?

Simple, Flat-Rate Returns. Unlike other vendors, we never charge restocking or "restyling" fees. We believe you should only pay for the hair, not for changing your mind. To keep things easy, we provide a pre-printed return label for a flat fee of $20, which is simply deducted from your total refund. As long as your item is in its original condition, the rest is yours.

When does the 14-day comfort guarantee start?

The 14-day comfort guarantee starts the day your package is delivered.

How do I make an exchange or return?

Making a return or exchange is simple — visit our returns portal to get started, and follow the step-by-step instructions there.