Returns, Exchanges & Made to Order Items

What is your return policy?

We want you to love your look! We gladly accept returns on items that are unworn, unwashed, and unaltered. We understand you might need to lightly mist a wig with water or use a blow dryer to see how it sits — that's perfectly fine. However, to be eligible for a return, the piece must remain in its original condition. This means:

• No cutting the lace or hair.
• No washing or chemical treatments.
• No styling products (hairspray, gels, etc.).

What counts as "Made to Order"?

A Made to Order item is any piece that isn't part of our standard, in-stock inventory. This typically includes:

• Specific sizes requested that aren't currently in stock.
• Pieces with custom requests or modifications.

Why is Made to Order non-returnable?

Because these items are tailored to your specific needs, they're very difficult for a small business to resell. For this reason, Made to Order pieces must be paid for in advance and are final sale. We simply can't hold custom inventory that we can't offer to other customers.

What makes an item ineligible for exchange or return?

Any item that has been worn, washed, altered, cut, treated with chemicals, or styled with products (hairspray, gels, etc.) is no longer eligible for a return or exchange.